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How we help

The services work intensively with Council Tenants at risk of losing their home due to anti-social behaviour or issues which impact on their Tenancy. Keyworkers can immediately support clients to work through their issues and then remain engaged to empower clients to make permanent and positive changes in their lives.

Intensive Tenancy Support Service (ITTS) & RAISE project support families in Gosport who need long-term, light touch support. Referrals are from Hampshire Social Care.

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How you will be supported

You will have a dedicated key worker who will visit you between 2 and 4 times a week and will be friendly but persistent and assertive in their approach to you.

Your key worker will set boundaries with you around acceptable behaviour and will work hard to support you to make the changes you and your family need to keep your tenancy secure and put your life back on track.

Who we can support

Intensive Tenancy Support Service offers intensive support if you are at risk of losing your council tenancy because of anti-social behaviour or if you are affected by issues such as:

  • Neighbour issues
  • Substance Misuse
  • Mental Health
  • Domestic Abuse
  • Financial Pressures
  • School Attendance
  • Parenting Difficulties

To be eligible for the service you must be a tenant of and referred by Gosport Borough Council.

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User feedback

“Supportive? it’s been my lifeline. I wouldn’t still have a home if it wasn’t for this service.

My keyworker has helped me manage my mental health; I am much calmer now. I liked the two years we were part of the Christmas friends thing.

Was worried at first – a strong bond has been formed – but it is scary to let someone in at first.”

“I’m not homeless anymore. There has been a huge improvement to my life and mental health.

I am looking forward to the future and no longer worrying about things as much.”

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Our Keyworkers Support You

Key workers will support you for an average of 8 -10 months working on issues such as parenting, finances, benefits, home management, education, employment & training. You will have a personal action plan and support to achieve your goals, your key worker can identify other agencies who will be able to help you and can support you to attend meetings and appointments and to make phone calls or to have difficult conversations with others. Support will be offered to help you feel able to make the positive changes needed in your life.

Key workers will always be honest with you and discuss with you what will happen if you choose not to engage with intervention or to change your behaviours. Working with other professionals to offer you support and advice, you will be invited to attend a meeting every six weeks where everyone can sit together to look at what’s been happening, to see where more support might be needed and where progress can be celebrated.

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A Case Study

June 2025

When referred, KD was living in an unsafe property which was unclean and littered with rubbish. Poor mental health meant that KD was living a reclusive life with only online ‘friends’ as company. Our ITTS keyworker supported KD to an appointment with his GP, KD was suffering from an acute Vitamin D deficiency due to not being exposed to sunlight. Gradually our keyworker supported KD to clear and clean his home and put in place routines around cleaning.

Our keyworker was also able to support KD to maximise his income by claiming the correct benefits and to support KD to go into town to shop and pay bills, the biggest impact on KD came as he became more confident, he was able to travel on public transport alone to do his shopping and started to meet his mum for lunch on a regular basis, something he had never done before.

Our keyworker referred KD to Occupational Therapy because he struggled to access his bath which impacted on his personal hygiene, as a result Gosport Borough Council replaced the bathroom with a shower room which KD loves.

With our support KD employed a cleaner to support him to keep his flat clean and tidy, he goes out and about and is no longer at risk of losing his home or living in unsanitary conditions, most importantly KD’s mental and physical health has greatly improved.