Who We Are

We are an organisation with a reputation for developing innovative responses to people who are struggling to improve their family’s difficult circumstances whether from homelessness or family breakdown. We work with families, children, young people and vulnerable adults.

Having no home is the tip of the iceberg; we help families tackle the underlying and often complex issues which can lead to homelessness. We work with people who are struggling with anxiety and depression, other mental health issues, family relationship breakdown, parenting challenges, poverty, social isolation and many other difficulties. We offer practical help and support to enable people to manage their money, home and children. We actively seek to make a difference and support families to achieve a positive outcome.

We place particular emphasis on meeting the needs of children. Poverty affects one in four children in the UK today. When children grow up poor they miss out on things most children take for granted – warm clothes, school trips, having friends over for tea. They do less well at school and earn less as adults. Any family can fall on hard times and find it difficult to make ends meet. We help parents to learn the skills needed to keep a safe roof over their children’s heads and be the parental role model their children need.

Our mission

To work together restoratively, creating collaborative connections with our service users, each other and partner agencies, to achieve positive outcomes.

Our values

We work together restoratively, creating collaborative connections with our service users, each other and partner agencies, to achieve positive outcomes.

We enhance and empower the lives of service users and their communities.

We look at problems and situations from a fresh perspective and suggest innovative solutions to meet the evolving needs of service users and their communities.

We actively support, encourage, and empower service users, each other, and partner agencies, to continuously develop, and gain new knowledge.

We give everyone equal opportunities and have a non-judgment approach, recognising individual differences, celebrating diversity and challenging the status quo.
Our strengths lie in our ability to provide diverse services to families in partnership with other organisations. The Roberts Centre is a registered charity and regulated by the Charity Commission.

We are committed to building trust through open and honest communication. Our clients, staff, partner agencies, and funders rely on us to be transparent in all that we do — from entering people’s homes and caring for their children, to safeguarding personal data and managing finances responsibly. Trust is earned through consistent integrity, and we honour that responsibility every day.

Our objectives are broadly

To support families to enable them to provide the very best outcomes for their children

To support families in need

To support families who are suffering from the impact of relationship breakdown

To provide evolving pathways for families striving to improve their families’ circumstances

To form a partnership with our families and work with them to ensure the best possible outcome